Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload files for conversion, or contact us for support. The types of personal information we may collect include:

• Account information: Your name, email address, and authentication data when you sign up using email or a social login provider (such as Google). We use Clerk for secure authentication management.
• Files uploaded for conversion: Documents, images, and PDFs that you upload to our AI-powered conversion tools. These files are processed on our secure servers and are not stored permanently.
• Usage data: Information about how you interact with our website, including pages visited, tools used, conversion history, number of credits consumed, and session duration.
• Device and browser information: Your IP address, browser type and version, operating system, screen resolution, and referring URL, collected automatically through server logs and analytics tools.
• Communication records: Any messages, feedback, or support requests you send to us via email or our contact form.
• Payment information: When you purchase a subscription plan, your payment details are processed securely by Razorpay. We do not store your full credit card or debit card numbers on our servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve our document conversion and OCR services, including processing your uploaded files through our AI models and delivering the converted output
• Account management: To create and manage your account, track your credit usage, and manage your subscription plan
• Communication: To respond to your inquiries, provide customer support, send service-related announcements, and notify you about changes to our Terms or Privacy Policy
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, and abuse of the Service including multi-account creation to circumvent usage limits
• Analytics and improvement: To analyze usage patterns, identify popular features, diagnose technical issues, and improve the accuracy and performance of our AI conversion tools
• Advertising: To display relevant advertisements through Google AdSense that help support the free tier of our service
• Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests

3. Google AdSense & Third-Party Advertising

We use Google AdSense to display advertisements on our website. Google, as a third-party vendor, uses cookies (including the DART cookie) to serve ads to our users based on their previous visits to our site and other sites on the Internet. These advertising cookies allow Google to deliver ads tailored to user interests based on browsing behavior across the web.

• Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
• We implement non-personalized ads for users in regions subject to GDPR unless consent is actively given via our cookie consent banner.
• Third-party ad networks may use cookies, web beacons, and similar technologies to collect information for ad targeting. We do not control these third-party tracking technologies.
• You can opt out of personalized advertising by visiting www.aboutads.info/choices or optout.networkadvertising.org.

4. Data Protection Rights (GDPR & CCPA)

We are committed to complying with the General Data Protection Regulation (GDPR) for users in the European Economic Area and the California Consumer Privacy Act (CCPA) for California residents.

Your Rights Under GDPR

• Right of access: You have the right to request copies of your personal data that we hold.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You have the right to request that we delete your personal data, subject to certain legal exceptions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to data portability: You have the right to request that we transfer your data to another organization, or directly to you, in a structured, machine-readable format.
• Right to object: You have the right to object to our processing of your personal data for direct marketing purposes.

Your Rights Under CCPA

• Right to know: You can request that we disclose what personal information we collect, use, and disclose about you.
• Right to delete: You can request deletion of personal information we have collected from you.
• Right to opt-out: We do not "sell" your personal information in the traditional sense, but ad-serving cookies may qualify as a sale under CCPA. You can use our Cookie Preferences to opt out of personalized advertising cookies.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at mathtoword@gmail.com. We will respond to your request within 30 days.

5. Information Sharing & Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with the following categories of third-party service providers who assist us in operating our platform:

• Authentication: Clerk — for secure user account management and login functionality
• Payment processing: Razorpay — for handling subscription payments securely
• Analytics: Google Analytics — for understanding website traffic and usage patterns
• Advertising: Google AdSense — for displaying advertisements that support our free service tier
• Cloud infrastructure: Our hosting and cloud service providers for storing and processing data

Each of these service providers is contractually bound to maintain the confidentiality and security of your data and to use it only for the specific purpose of providing their respective services.

6. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Encryption at rest for sensitive data stored on our servers
• Automatic deletion of uploaded files after processing is complete
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to user data on a need-to-know basis

While we take extensive precautions to protect your data, no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve relevant advertisements. For detailed information about the types of cookies we use, how they work, and how you can manage your cookie preferences, please refer to our dedicated Cookie Policy.

8. Children's Privacy

MathToWord is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at mathtoword@gmail.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and may notify registered users via email. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at mathtoword@gmail.com. We aim to respond to all privacy-related inquiries within 30 days.